Product & Quality
Is your tableware handmade?
- Our products are a blend of traditional craftsmanship and modern ceramic technology. While some processes are machine-assisted to ensure durability and precision, key steps—such as glazing, trimming, and decoration—are meticulously finished by hand. As a result, each piece may possess subtle individualities, such as slight variations in glaze depth or tiny pinholes, which are the unique hallmarks of artisanal craftsmanship.
Are your ceramics microwave and dishwasher safe?
- Most of our products are microwave and dishwasher safe. However, please note that any items with gold/silver rims or metallic finishes are strictly prohibited from microwave use. For these delicate pieces, we recommend hand washing to extend their lifespan. Please refer to the specific product description page before purchasing.
Is the glaze safe? Does it contain lead?
- Your health is our priority. We use food-safe, lead-free glazes that are intensely high-fired to create a stable, non-porous surface. This process ensures our tableware is non-toxic and fully compliant with international safety standards for daily use.
Are black dots, bubbles, or pinholes considered defects?
- During the high-temperature firing process, natural iron elements in the clay may oxidize, creating tiny black dots. Similarly, as moisture evaporates during kiln shrinkage, small pinholes or bubbles may occur. These are common and natural phenomena in the ceramic industry. While they may slightly affect aesthetics, they are completely harmless to your health. Avoiding these entirely would require harsh chemical treatments that could damage the porcelain and leave harmful residues; therefore, we choose a more natural and safe production path.
Why is the bottom of the piece rough or unglazed?
- During firing, ceramics must be placed on a kiln support (bat). To prevent the piece from fusing to the support when the glaze melts at high temperatures, the base (the "foot") must remain unglazed. This results in a slightly textured, matte finish at the bottom, which is a standard technical requirement and not a quality defect.
How do I ensure the size is correct?
- Due to different photography angles, products may appear differently in size visually. We provide detailed dimensions in every product description. We strongly recommend using a ruler to verify the size before purchasing, rather than relying solely on the product images.
Will there be color differences (Chromatic Aberration)?
- All products are photographed in real-life settings by professionals, and we strive to calibrate the colors to match the actual items. However, please understand that color representation may vary depending on the resolution and settings of different mobile phones or computer monitors. The actual color of the physical product shall prevail.
Is the decal application done by hand?
- Yes, we use traditional hand-decal techniques. While our experienced artisans work with the utmost concentration, it is impossible to achieve the mechanical perfection of a machine. Slight misalignments are a testament to the manual labor involved and we appreciate your understanding of these handcrafted details.
Why are there slight gaps or overlaps at the pattern seams?
- Each pattern is applied manually by skilled craftsmen. Minor overlaps, slight gaps (showing the white porcelain base), or very subtle tilts at the seams are normal characteristics of the hand-application process and reflect the authenticity of the work.
